User Interviews, Insights, Prototyping of the hearing test. Intended to be standalone for the headphone, without the use of an app, Iterating, Refining and setting up of the BETA testing program.
The list of people included : People with hearing loss and tinnitus sufferers.
” When I speak to people, I often can’t hear them. My daughter, she keeps telling me to get my ears checked. But at the moment I don’t have the time or patience to go to a doctor. “
” I don’t want to be the guy that wears a hearing aid. During concerts I wear hearing protection but I hate how it looks. “
Jonas demonstrates how he counters Tinnitus
” I play white noise on my phone before going to bed, but I can’t do that when my girlfriend is sleeping next to me. She would be so mad! “
” With this hearing aid I am able hear my wife, but when I watch TV or when my grandchildren are here and its noisy, I can’t understand everything. “
These were then applied to different phases like on boarding and daily use.
The first experiment didn’t work as expected. The voice interface (similar to an automated customer service machine) was not intuitive, as seen in the video below. There were the following learnings:
Then we created a plan putting the the different questions at different stages of the 4 week beta testing plan.
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